Our FlexPay prepaid program is a “pay as you go” program and an alternative to standard monthly billing. This completely optional program works a lot like a prepaid phone or debit card. You put money into your account, and as you use electricity each day, the amount you use is deducted from your account balance. The FlexPay program allows participants to avoid deposits and monthly bills, customize their payment schedule, purchase electricity when it is convenient for them and monitor their own usage.
Why choose FlexPay?
Managing Your FlexPay Account
It all starts with the smart meter on your home that measures your electricity usage. Your smart meter sends electricity usage reports to FBEMC, and we can either email or text your with a message to let you know how much money is left in your account. You can add more money to your account anytime with cash, credit card or check. If your FlexPay account balance goes negative you will receive a pending disconnect notice from FBEMC. FBEMC must receive a payment before 9:00AM the next day or your electric service will be disconnected. If your service is disconnected you do not have to pay a reconnect fee but you must pay enough to cover the minimum $25 FlexPay balance, the $1.50 transaction fee, any unpaid electricity used and the debt payback percentage if you have a debt balance.
Getting Started
Click the buttons below for printable versions of the French Broad Membership Application and FlexPay Service Agreement. Both forms must be completed and signed in order to initiate service.
* Important Note on Auto Pay: If you have multiple accounts, you’ll need to set up Auto Pay for each one individually. Our payment system links payments directly to specific accounts, so it’s not possible to apply one Auto Pay setting to all.
