Payment Options
Resources for understanding electrical usage & billing
Capital Credits
Since French Broad Electric Cooperative is a nonprofit organization, any money left over after paying all of its expenses in a given year is credited to member’s capital credit account. Click HERE to read more about what that means for you.
FAQ
To make changes to your account such as phone number, email address, or billing address, please call your local office directly. Our team will be glad to help you ensure your information is up to date! Contact Us
A kWh is a measure of energy use. It is equivalent to the amount of energy a 1,000 watt appliance would use in the course of an hour.
Our metering system automatically notifies us when power is out and repair crews are dispatched. We make all efforts to respond as quickly as possible to any outage whether it affects many members or just one home.
If your power outage is noted on our outage map, there is no need to report it. If it is not, please call the numbers below corresponding to the area in which you are located:
After 4:30 PM:
To view your electrical usage, or bills, please login to our online bill pay website. You will need to click “Register Now” on the right side of the screen the first time you login. You can also download our mobile app using the links below. Learn more about our billing options HERE.
