FBEMC Fiber App
What is the FBEMC Fiber app?
Setting up the FBEMC Fiber App
Step 1
Download the app from the Apple App Store or Google Play Store. Search for “French Broad Fiber”, then install it on your mobile device.
Step 2
Select SIGN UP toward the bottom of the screen.
Step 3
Enter your information. The password you enter here will be used to access the app. Note: Please wait at least 10 minutes after your router has been ‘turned up’ before attempting step 4.
Step 4
Tap the QR code that appears within the app. (You will be asked to allow the app to access your camera.) Then point your device’s camera at the QR Code found on your router.
Step 5
Select OK.
Step 6
Name your network and create a password. The Router Name will be used throughout the app. The Network Name (SSID) is what you will use as your wireless connection name. Select a password for your wireless network.
Step 7
Click ‘Submit’ and you’re done!
French Broad Fiber is proud to offer this
free service to it’s subscribers!
French Broad Fiber app FAQ
Yes. Within the parental control profiles, you can manually add specific websites to a blocked list. This is useful for preventing access to known harmful sites or for creating a safer browsing environment for your kids.
Absolutely. The app makes it easy to pause internet access for any device on your network with a single tap. This is a great tool for managing screen time or for ensuring that a specific device is not being used when it shouldn’t be.
The app works in the background with a service called ProtectIQ that acts as a digital security guard for your entire network. It scans all incoming traffic and automatically blocks threats like viruses, malware, and phishing attempts before they can ever reach your connected devices—including smart TVs, thermostats, and computers. You can view a list of blocked threats right in the app.
Yes. One of the biggest advantages of the app’s network-level security is that it protects every single device connected to your Wi-Fi network, not just your computers and phones. Since many smart home devices don’t have built-in security, this provides crucial protection against hackers and cyber threats.
Yes, the FBEMC Fiber app and its core security and parental control features are included as a free benefit of your fiber membership. There is no additional charge to use these valuable tools.
Parental controls (powered by ExperienceIQ) allow you to manage and filter online content for specific users or devices in your home. You can create profiles for each family member, set time limits for internet access, and block specific websites or entire categories of content (like social media or gaming). You can also view a user’s internet usage. To set them up, simply go to the “People” section in the app and create a new profile.
The FBEMC Fiber app is your personal command center for your home Wi-Fi network. It’s a powerful and free tool that allows you to manage everything from your Wi-Fi name and password to the security of every device connected to your network. It gives you the power to protect your family and your data with features like website blocking, parental controls, and always-on security.
A Benefit to our Customers!
As a member, you get exclusive access to our free FBEMC Fiber app, your personal command center for your home network. Secure your devices, manage screen time with parental controls, and get instant peace of mind knowing your family is protected online. It’s the ultimate in Wi-Fi security, included with your membership at no extra cost.
OFFICE HOURS
8:00am – 4:30pm
FIBER@FRENCHBROADEMC.COM
MARSHALL PHONE
