OUTAGE & EMERGENCY INFO
POWER OUTAGE MAP
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Outage Response
Our metering system automatically notifies us when power is out during business hours. We make all efforts to respond as quickly as possible to any outage whether it affects many members or just one home. If your location is part of an outage displayed on the map, there is no need to report it during business hours. If it is not, please call the number for your district to update us.
Safety During An Outage
Never touch an outdoor electrical pole or wire that has fallen to the ground.
Stay away from and never touch transformers (usually large metal boxes attached to utility poles or on the ground) or substations.
Prepare in advance with materials and a plan for your family in the case of an outage.
Look out for neighbors who may need assistance. Especially those with health issues or limited mobility.
Frequently Asked Outage Questions:
A kWh is a measure of energy use. It is equivalent to the amount of energy a 1,000 watt appliance would use in the course of an hour.
Our metering system automatically notifies us when power is out and repair crews are dispatched. We make all efforts to respond as quickly as possible to any outage whether it affects many members or just one home.
If your power outage is noted on our outage map, there is no need to report it. If it is not, please call the numbers below corresponding to the area in which you are located:
MADISON – (828)649-2051
MITCHELL – (828)688-4815
TN/MADISON – (800)222-6190
YANCEY – (828)682-6121
After 4:30 PM:
MADISON – (828)649-2051
MITCHELL/YANCEY – (828)682-6121
TN/MADISON – (800)222-6190