FBEMC Privacy Policy


At French Broad EMC, your trust is our priority. We collect information to provide reliable electric service, exceptional customer support, and continually improve our offerings. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information We Collect
To deliver exceptional service, we may collect information you provide when you:

  • Establish or manage your electric account
  • Contact us for customer inquiries or service requests
  • Use our website or mobile app for bill payments, outage updates, or account management

The information we collect may include:

  • Contact information (name, address, phone number, email)
  • Account details (account number, service address, meter information)

Data Security
Protecting your information is serious business. We employ robust security measures, including firewalls, data encryption, and access controls, to safeguard your data from unauthorized access, disclosure, alteration, or destruction. We regularly train our staff on data security best practices to ensure your information remains secure.

Information Sharing
We take your privacy seriously. French Broad EMC will never share your personal information with any third party for marketing purposes. We may share some non-personal, anonymized information, such as aggregate customer usage data, for industry research or to improve our services. We may also disclose information when required by law or to protect the rights and safety of ourselves, our customers, or others.

Sharing With Affiliated Third Parties
We may share the information we collect with companies that work directly with us or provide services on our behalf, so that we can provide you with the services you have requested. These companies might assist us, for example, in fulfilling service requests or account maintenance. All of these companies are contractually obligated to keep the information we provide to them confidential, and they must use the information only to provide the services we have asked them to perform.

Sharing With Non-Affiliated Third Parties
French Broad EMC does not sell, share, or otherwise disclose customer information with marketing firms or other non-affiliated third parties. However, we may share information with credit bureaus and similar organizations, as required or permitted by law. Additionally, we may share nonpublic personal information when specifically authorized by you.

Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website.

Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please do not hesitate to contact us at (828) 649-2051.

Last updated: April 25, 2024

OFFICE HOURS

8:00am – 4:30pm

MARSHALL PHONE

828.649.2051

OFFICE HOURS

8:00am – 4:30pm

MARSHALL PHONE

828.649.2051