Electric Utility2020-03-12T13:29:15-05:00

ELECTRIC SERVICE

Your Cooperative

French Broad EMC was formed in 1939 with the goal of providing electrical service the under-served rural areas in Madison, Yancey and Buncombe Counties. We now have 22 substations, monitored via fiber optic cable, serving four counties in Western North Carolina and two in Eastern Tennessee.

Service Area

FBEMC History

In Madison County, a vote was taken at the courthouse in Marshall, to form a commitee regarding a rural electric company… READ MORE

French Broad EMC was formed in 1939 with the goal of providing electrical service the under-served rural areas in Madison, Yancey and Buncombe Counties. We now have 22 substations, monitored via fiber optic cable, serving four counties in Western North Carolina and two in Eastern Tennessee.

MEMBER RESOURCES:

BOARD OF DIRECTORS:

DIRECTIONS:

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  1-828-649-2051

The History of Electric Cooperatives

After the Depression, private electric power companies were not interested in building power lines and providing electrical service to the rural communities because it was not economical… READ MORE

Meet Your Board Of Directors

As a cooperative, French Broad EMC is governed by a member-elected Board of Directors. The Cooperative’s service territory is divided into five districts and each district is represented by members from that district who are elected to serve on the Board of Directors.

We’ve Got You Covered – All Year Long

MORE INFO

Rates & Forms

Details on charges & electric service rates/fees as well as application forms for membership & billing programs

Outage Info

What should you expect in the case of a power outage?

Electrical Safety

Here are a few things you can check in your home today to ensure electrical safety.

Frequently Asked Fiber Questions:

Will I have a DVR option with live streaming?2024-01-05T09:35:33-05:00

Most live TV subscriptions allow you to record shows. You will see options to record, save for later, or add to my list. These give you the ability to watch them on your own time. They may cost extra depending on the service.

What does bundling services mean?2024-01-05T09:41:48-05:00

There are multiple plans that provide more than one streaming service under one payment option. For example you can get Hulu, Disney+, and ESPN bundled together for less than it would cost to purchase separately. There are other services that provide similar bundling options as well.

How much do streaming services typically cost?2024-01-05T09:34:54-05:00

Prices range from Free-$149.99 a month. The price range is significant because there are many options to choose from such as ad-free or bundling multiple services. You can tailor your streaming services to your needs.

What is the benefit of streaming?2024-01-05T09:42:48-05:00

It gives you access to entertainment on your terms and your time. This allows you to tailor the content you pay for instead of paying for an expensive package and only watching a small percentage of available channels. It can meet your needs while still being cost effective.

How do I sign up for a subscription?2024-01-05T09:33:31-05:00

You can go to the service’s website or sign up through the app. You will select which plan you want and enter your billing information. It will ask you to create a username and password. That information is how you access your account on all compatible devices.

Is this an additional cost to my Fiber Internet?2024-01-05T09:32:54-05:00

Yes, this is an alternative to traditional TV service. French Broad Electric does not personally provide these services. They are obtained on your own.

If I switch to streaming, will I lose my local TV?2024-01-05T09:31:40-05:00

Getting rid of your cable doesn’t mean you have to lose your local TV. There are streaming services that provide a range of channels including local ones. These include Philo, YouTube TV, Sling, Hulu-Live, and others.

Will I be notified about internet & phone service availability?2021-10-06T14:10:56-05:00

Yes! FBEMC will send a notification by mail (to the billing address we have on file) when fiber services are available in your area. Even if your area shows as “Under Construction” on our Coverage Map, or you’ve seen our crews working on fiber infrastructure on your road, service may not be available to your home quite yet. This notification will include the required internet service agreement.

Is Fiber Internet & Phone Available In My Area?2021-10-06T14:12:35-05:00

Check our Fiber Coverage Area Map for a visual reference of areas currently served and those under construction.

Why Is French Broad Fiber Internet Not Available In My Area?2021-10-06T14:12:17-05:00

While FBEMC already has a substantial backbone to serve fiber Internet in Madison County we must build the new network to each individual neighborhood in order to deliver service. This process takes some time, but our long term goal is to cover all of our members in Madison County!

Do I Need My Own Wi Fi Router?2021-10-06T14:11:14-05:00

No! We provide you with a high quality wireless router at installation for no additional charge. Our router connects directly to our fiber network and uses both 2.4Ghz and 5Ghz wireless frequencies to ensure the highest performance and coverage possible. The router also comes with 4 wired network ports so you can connect directly to any of your devices if necessary.

Does French Broad Fiber Provide An Email Account?2021-10-06T14:11:33-05:00

No. We do not offer email service to keep our costs as low as possible and because there are so many great FREE email services already available. We recommend Gmail, but other quality services include Outlook.com and YahooMail.

Does French Broad Fiber Have Data Caps or Monthly Limits?2019-10-22T18:22:03-05:00

No! Our service offers truly unlimited data, so your connection will always be the same speed throughout the month no matter how much you use your service. There are NEVER any overage charges, you only pay the fixed monthly cost for your chosen level of service.

How Is Fiber Different Than Other Broadband Services?2019-10-22T17:08:05-05:00

Fiber Internet is the gold standard for residential and business Internet connections. Fiber offers much faster speeds over longer distances than traditional copper-based technologies like DSL and cable.  Data is sent on fiber optic cables via pulses of light, so the signal is very fast. Unlike other “high-speed” platforms, you’re not sharing bandwidth with others outside of your home. So it doesn’t matter what your neighbors are watching, playing, or doing; you have your very own high-speed highway coming right into your home. Whether you’re watching a movie on Netflix or video chatting with family across the globe, with the right equipment to support your fiber-speed connection, your experience will be seamless and quick. Fiber also offers the lowest latency available so gamers will enjoy a higher quality connection with less jitter and lag.

Does FBEMC offer TV Services?2024-01-05T14:01:40-05:00

We do not offer TV services or packages. However, many members utilize our internet service to switch from traditional satellite or cable TV to third party internet based TV “streaming” services. Note that a streaming device (Roku, Fire Stick, etc.) is required to use these services on each TV unless it is a smart TV. Click HERE for the easiest way to compare streaming service options and pricing.

What is Fiber-Optics?2019-09-11T16:37:27-05:00

Fiber is a thin glass wire that transfers light (or optical) signals, rather than electrical signals transferred by copper wire. We use our growing fiber optic network to serve members with incredibly fast and reliable internet and VOIP phone service. Click HERE for more info on what FBEMC does with fiber and see if you are in our expanding network area.

MARSHALL OFFICE LINE

1.828.649.2051

EMERGENCY

1.800.555.0000

OFFICE HOURS

8:00am – 4:30pm

OFFICE LINE

1.800.555.6789

EMERGENCY

1.800.555.0000

WORKING HOURS

9:00am – 6:00pm

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