FIBER INTERNET AND PHONE2021-09-24T15:02:09-05:00

Project Description

FIBER INTERNET & PHONE

A better broadband solution!

French Broad Fiber Internet Service

“Technology is moving at a fast and furious pace, and French Broad Fiber is answering the call to bring modern broadband service to Madison County!”

Frequently Asked Questions:

Will I be notified about internet & phone service availability?2021-10-06T14:10:56-05:00

Yes! FBEMC will send a notification by mail (to the billing address we have on file) when fiber services are available in your area. Even if your area shows as “Under Construction” on our Coverage Map, or you’ve seen our crews working on fiber infrastructure on your road, service may not be available to your home quite yet. This notification will include the required internet service agreement.

Is Fiber Internet & Phone Available In My Area?2021-10-06T14:12:35-05:00

Check our Fiber Coverage Area Map for a visual reference of areas currently served and those under construction.

Why Is French Broad Fiber Internet Not Available In My Area?2021-10-06T14:12:17-05:00

While FBEMC already has a substantial backbone to serve fiber Internet in Madison County we must build the new network to each individual neighborhood in order to deliver service. This process takes some time, but our long term goal is to cover all of our members in Madison County!

Do I Need My Own Wi Fi Router?2021-10-06T14:11:14-05:00

No! We provide you with a high quality wireless router at installation for no additional charge. Our router connects directly to our fiber network and uses both 2.4Ghz and 5Ghz wireless frequencies to ensure the highest performance and coverage possible. The router also comes with 4 wired network ports so you can connect directly to any of your devices if necessary.

Does French Broad Fiber Provide An Email Account?2021-10-06T14:11:33-05:00

No. We do not offer email service to keep our costs as low as possible and because there are so many great FREE email services already available. We recommend Gmail, but other quality services include Outlook.com and YahooMail.

Does French Broad Fiber Have Data Caps or Monthly Limits?2019-10-22T18:22:03-05:00

No! Our service offers truly unlimited data, so your connection will always be the same speed throughout the month no matter how much you use your service. There are NEVER any overage charges, you only pay the fixed monthly cost for your chosen level of service.

How Is Fiber Different Than Other Broadband Services?2019-10-22T17:08:05-05:00

Fiber Internet is the gold standard for residential and business Internet connections. Fiber offers much faster speeds over longer distances than traditional copper-based technologies like DSL and cable. ┬áData is sent on fiber optic cables via pulses of light, so the signal is very fast. Unlike other “high-speed” platforms, you’re not sharing bandwidth with others outside of your home. So it doesn’t matter what your neighbors are watching, playing, or doing; you have your very own high-speed highway coming right into your home. Whether you’re watching a movie on Netflix or video chatting with family across the globe, with the right equipment to support your fiber-speed connection, your experience will be seamless and quick. Fiber also offers the lowest latency available so gamers will enjoy a higher quality connection with less jitter and lag.

Does FBEMC offer TV Services?2020-11-06T15:06:26-05:00

We do not offer TV services or packages. However, many members utilize our internet service to switch from traditional satellite or cable TV to third party internet based TV “streaming” services. Note that a streaming device (Roku, Fire Stick, etc.) is required to use these services on each TV unless it is a smart TV. Click HERE for the easiest way to compare streaming service options and pricing.

What is Fiber-Optics?2019-09-11T16:37:27-05:00

Fiber is a thin glass wire that transfers light (or optical) signals, rather than electrical signals transferred by copper wire. We use our growing fiber optic network to serve members with incredibly fast and reliable internet and VOIP phone service. Click HERE for more info on what FBEMC does with fiber and see if you are in our expanding network area.

Coverage Area

Map Legend Blue: Current Service Areas | Orange: Areas Under Construction | Yellow: Proposed Service Areas

Plans and Pricing

Our residential and business internet plans are truly unlimited! This means you will never be slowed down or charged extra because you have NO DATA LIMITS! We offer two levels of service (detailed below) to suit your broadband Internet needs. These include a free, managed wireless router, and most installations will be completed at no charge. We also offer home phone service, business level services, and dark fiber solutions for enterprise-level customers. Charges will show up as a line item charge on your electric bill. If you are currently in one of our coverage areas and would like to request service, please sign your service agreement HERE.

Fast Fiber

$4995monthly
  • Speeds up to 25 Mbps Upload & Download
  • Managed Wi-Fi Router Included
  • NO CONTRACT
  • **FREE INSTALLATION

GigaFast Fiber

$7495monthly
  • Speeds up to 1Gbps Upload & Download
  • Managed Wi-Fi Router Included
  • NO Contract
  • **FREE INSTALLATION

Unlimited Phone

$1500mo. + $5 tax/fees
  • Only available with our Fiber Internet
  • Unlimited Calls: All 50 states + Canada
  • Keep Current #, or set up New #
  • Simply plug your existing phone into the port in our router

**Some exceptionally long installations (or those including boring under pavement) may not be fully covered.

Additional Service Plans & details

Service Documents

Sign and submit fiber service agreements digitally.

READ MORE

Fiber Support

Check out our user guides, and Frequently Asked Questions or ask us for a hand.

READ MORE

Terms & Policies

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READ MORE

QUALITY GUARANTEE

We are so confident you’ll love our fiber optic services that we have no contract! If you decide the service is not for you at any time, just let us know. No termination fees apply! Simply unplug and return your router and you’re squared away. There’s no need to fence in our members with contracts termination fees, and stipulations. You’ll recognize superior service and value when you experience it.

Frequently Asked Fiber Questions:

Will I be notified about internet & phone service availability?2021-10-06T14:10:56-05:00

Yes! FBEMC will send a notification by mail (to the billing address we have on file) when fiber services are available in your area. Even if your area shows as “Under Construction” on our Coverage Map, or you’ve seen our crews working on fiber infrastructure on your road, service may not be available to your home quite yet. This notification will include the required internet service agreement.

Is Fiber Internet & Phone Available In My Area?2021-10-06T14:12:35-05:00

Check our Fiber Coverage Area Map for a visual reference of areas currently served and those under construction.

Why Is French Broad Fiber Internet Not Available In My Area?2021-10-06T14:12:17-05:00

While FBEMC already has a substantial backbone to serve fiber Internet in Madison County we must build the new network to each individual neighborhood in order to deliver service. This process takes some time, but our long term goal is to cover all of our members in Madison County!

Do I Need My Own Wi Fi Router?2021-10-06T14:11:14-05:00

No! We provide you with a high quality wireless router at installation for no additional charge. Our router connects directly to our fiber network and uses both 2.4Ghz and 5Ghz wireless frequencies to ensure the highest performance and coverage possible. The router also comes with 4 wired network ports so you can connect directly to any of your devices if necessary.

Does French Broad Fiber Provide An Email Account?2021-10-06T14:11:33-05:00

No. We do not offer email service to keep our costs as low as possible and because there are so many great FREE email services already available. We recommend Gmail, but other quality services include Outlook.com and YahooMail.

Does French Broad Fiber Have Data Caps or Monthly Limits?2019-10-22T18:22:03-05:00

No! Our service offers truly unlimited data, so your connection will always be the same speed throughout the month no matter how much you use your service. There are NEVER any overage charges, you only pay the fixed monthly cost for your chosen level of service.

How Is Fiber Different Than Other Broadband Services?2019-10-22T17:08:05-05:00

Fiber Internet is the gold standard for residential and business Internet connections. Fiber offers much faster speeds over longer distances than traditional copper-based technologies like DSL and cable. ┬áData is sent on fiber optic cables via pulses of light, so the signal is very fast. Unlike other “high-speed” platforms, you’re not sharing bandwidth with others outside of your home. So it doesn’t matter what your neighbors are watching, playing, or doing; you have your very own high-speed highway coming right into your home. Whether you’re watching a movie on Netflix or video chatting with family across the globe, with the right equipment to support your fiber-speed connection, your experience will be seamless and quick. Fiber also offers the lowest latency available so gamers will enjoy a higher quality connection with less jitter and lag.

Does FBEMC offer TV Services?2020-11-06T15:06:26-05:00

We do not offer TV services or packages. However, many members utilize our internet service to switch from traditional satellite or cable TV to third party internet based TV “streaming” services. Note that a streaming device (Roku, Fire Stick, etc.) is required to use these services on each TV unless it is a smart TV. Click HERE for the easiest way to compare streaming service options and pricing.

What is Fiber-Optics?2019-09-11T16:37:27-05:00

Fiber is a thin glass wire that transfers light (or optical) signals, rather than electrical signals transferred by copper wire. We use our growing fiber optic network to serve members with incredibly fast and reliable internet and VOIP phone service. Click HERE for more info on what FBEMC does with fiber and see if you are in our expanding network area.

OFFICE LINE

828.649.2051

Message Us

EMAIL

fiber@frenchbroademc.com

OFFICE LINE

1.800.555.6789

EMERGENCY

1.800.555.0000

WORKING HOURS

9:00am – 6:00pm

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