Outage Info2021-11-22T08:59:54-05:00

Project Description

OUTAGE & EMERGENCY INFO

POWER OUTAGE MAP

Current Reported Outages
CountyTotal ServedOutages
Buncombe6,599
Cocke33
Madison 13,930
Mitchell5,396
Unicoi1013
Yancey12,943
Total Outages:
Total Customers Served:  39,914
Map Legend
Approximate Outages
2 - 10
11 - 99
100 - 999
1000+

Service Territory

Outage Response

Our metering system automatically notifies us when power is out and repair crews are dispatched. We make all efforts to respond as quickly as possible to any outage whether it affects many members or just one home. If your location is part of an outage displayed on the map, there is no need to report it. If it is not, please call the number for your district to update us.

Safety During An Outage

  • Never touch an outdoor electrical pole or wire that has fallen to the ground.

  • Stay away from and never touch transformers (usually large metal boxes attached to utility poles or on the ground) or substations.

  • Prepare in advance with materials and a plan for your family in the case of an outage.

  • Look out for neighbors who may need assistance. Especially those with health issues or limited mobility.

   REPORT AN OUTAGE

Madison (828) 649-2051
Mitchell (828) 688-4815
Toll Free (800) 222-6190
Yancey (828) 682-6121

Contact Us

Frequently Asked Outage Questions:

What is a kilowatt hour (kWh)?2019-09-11T16:26:50-05:00

A kWh is a measure of energy use. It is equivalent to the amount of energy a 1,000 watt appliance would use in the course of an hour.

How Do I Report An Outage?2021-11-16T14:33:05-05:00

Our metering system automatically notifies us when power is out and repair crews are dispatched. We make all efforts to respond as quickly as possible to any outage whether it affects many members or just one home.

If your power outage is noted on our outage map, there is no need to report it. If it is not, please call the numbers below corresponding to the area in which you are located:

  • MADISON – (828)649-2051

  • MITCHELL – (828)688-4815

  • TN/MADISON – (800)222-6190

  • YANCEY – (828)682-6121

After 4:30 PM:

  • MADISON – (828)649-2051

  • MITCHELL/YANCEY – (828)682-6121

  • TN/MADISON – (800)222-6190

OFFICE HOURS

8:00am – 4:30pm

SEND A MESSAGE

MARSHALL PHONE

828.649.2051

OFFICE HOURS

8:00am – 4:30pm

SEND A MESSAGE

MARSHALL PHONE

828.649.2051

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