No. SmartTown is only available to French Broad Fiber residential customers. Customers are provided unique access codes to authenticate through PassPoint. Once authenticated, customers can connect throughout town wherever a SmartTown signal is available. If a user disconnects French Broad Fiber service, SmartTown connectivity is disabled.

Passpoint is a technology developed by the Wi-Fi Alliance that allows devices like smartphones and laptops to automatically connect to Wi-Fi networks without needing to manually select a network and enter a password each time. It’s designed to improve the security and ease of connecting to public Wi-Fi networks.

Rest assured that the security of your network remains our top priority. This change will not compromise the security of your network or data. The service is provided on a separate virtual connection and has security protocols. PassPoint uses advanced security protocols, such as WPA2-Enterprise (Wi-Fi Protected Access 2) and WPA3 (Wi-Fi Protected Access 3), to encrypt your data. This level of security is similar to what you would expect from a secure corporate network, which protects your information from being intercepted by others.

SmartTown supports iPhone 6 and newer Apple devices that have the iOS 13 and newer operating systems. Android phones that have the 11 and newer operating system are also supported. Please note, Kindles are currently not supported.

French Broad Fiber’s SmartTown signal and connectivity is dependent on available French Broad Fiber access points. French Broad Fiber customers should expect the coverage to vary throughout different areas of town.

No, there will be no additional charges. This is a value-added service we are providing to benefit our communities.